Microsoft CIE Enviroment Connection issue

Topics: Connection
Jul 2, 2015 at 11:43 AM
Microsoft CIE (Customer Immersion Experience) environments can be spun up by Partners ( and they contain O365 with CRM, they are run out of North American i.e.

However when you attempt to connect using:
  • Use CRM Online (TICK)
  • Use Office 365 (TICK)
  • Server Name:
  • Login:
  • Password: the correct admin password
I just get the following error "An error occurred while retrieving organizations: Metadata contains a reference that cannot be resolved: '' Inner exception: The operation has timed out"

Works fine when I point it at an IDF environment.

Any help would be great

Thanks in Advance.

Jul 2, 2015 at 12:17 PM
You are clearly using an old version of XrmToolBox.

Can you go to and download the latest release?
Jul 2, 2015 at 12:24 PM

I am using the latest version downloaded today v1.2015.2.21

Jul 2, 2015 at 12:42 PM
Yes, but if you read the home page of this codeplex project, you will notice that this project is discontinued on CodePlex and is now on Github with 4 releases since the version on CodePlex.

So, please go to to get the latest release
Jul 2, 2015 at 1:18 PM

Thank you, Tanguy92, for pointing out the error of my ways J all working now.